Pricing and Shipping Policy
- For the risky international shipping recently, we stop the order from international buyer temporarily.
- We never charge any fees if the buyer decide to cancel the order before shipping. We set the shopify POS to be credit card captured manually. It will take one more days to process the payment. In short, we can 100% refund to your credit card account without any fee while processing. Let us know it ASAP if you change your mind.
- After payment is processed or captured, the transaction fee 3%(shopify) or 4% (PayPal) can not be refunded if the buyer requests order to be canceled under Shopify and PayPal policy.
- We can return the buyer 100% payment all time if the buyer pays by money order.
- Credit Card or PayPal on line
Use our secure online shopping cart to place an online order at any time.
If you purchase a telescope with free shipping and other accessories together, please write to us firstname.lastname@example.org
Generally we don't charge the shipping fee of accessories and ship them with free shipping telescope.
- Pay with a check or money order.
We accept your check or money order after receiving our invoice.
Make payment to :
Romer Optics Limited Company
66 Ember Branch Dr.
Missouri City, TX 77459
- Receipt / Invoice
We will send you the invoice to make sure the order list, total amount and shipping address when you place an order. We send you the copy receipt by email and a paper receipt enclosed in your delivery.
Sales tax of 8.25% is levied for all orders shipped to an address in Texas.
- Shipping Fee
We only charges actually shipping fee, although the web system calculates the shipping cost automatically. We will absorb the additional cost if the actual shipping exceeds your payment. We will return the extra fee if the actual shipping is lower. When you purchase one free shipping item and others together. We will return 100% extra shipping fees if they could be bundled and delivered together with the most expensive free shipping item. We would like to use our company check enclosed in the shipped package to return the overpaid fee.
Shipping and Delivery Notice
- We will ship your order in 2 business days after receiving your payment.
- We will provide the tracking number and the copy receipt of shipping (UPS, FedEx, and USPS) when your package is delivered. If we unable to provide the shipping receipt, we refund 100% payment.
- All telescopes are shipped with tracking number, please be aware of the delivery date.
- No international order of any telescopes.
- Free shipping is only available in US mainland only.
Returns, Exchanges and Warranty
- We guarantee the manufacture quality of telescopes and check every item before shipping
- No return but flaws is exchangeable
- Accessories is exchangeable for mechanical and Optical flaws in manufacturing.
- Because of the shipping risk, we often mail you the new identical part on Newtonian and Dobsoinian, and you replace the flawed one by yourself or call us for any help.
- Generally, the RC telescope should be returned for maintenance to make sure it assembled correctly.
- We pay the shipping fee.
- 1 yr warranty. We prefer to replace the faulty part with less expense after one year. Or you could buy a new part instead.